Support

Photobank accounts are created by invitation only. Sign in with the email address the invitation was sent to — signing up with a different address will not work. If you never received the invitation, check your spam folder, then contact us and we'll re-send it.

Accounts are issued by Ilusound to staff who need access to the event photo library. There is no public sign-up. Contact us using the details below and we will arrange an invitation if you should have access.

Uploads go directly from your device to our media storage, so a weak connection is the usual cause — large videos are the most sensitive. Stay on the upload screen until each item finishes, and retry on Wi-Fi if a file fails. Files that failed can be retried without re-selecting them.

A photo appears on the map only when it carries GPS coordinates. Coordinates come from the camera at the moment the photo was taken, so images shot with location services off, screenshots, and files received through messaging apps usually have none. Turning on "Attach current location" before uploading records where you are at upload time.

Only to place event photographs on a map. You can decline, or revoke it later in iOS Settings → Privacy & Security → Location Services, and the rest of the app keeps working normally.

Deleting and bulk tag editing are restricted to administrators. Any signed-in user can upload and edit the tags and title of a single image. If you need administrator access, contact us.

Open Settings inside the app and toggle the app lock. The check is performed by iOS on your device; we never receive your biometric data.